{"id":11935,"date":"2022-01-18T11:34:33","date_gmt":"2022-01-18T10:34:33","guid":{"rendered":"https:\/\/www.inforolot.com\/per-que-un-crm-es-important-per-a-molts-negocis\/"},"modified":"2022-01-18T11:35:09","modified_gmt":"2022-01-18T10:35:09","slug":"per-que-un-crm-es-important-per-a-molts-negocis","status":"publish","type":"post","link":"https:\/\/www.inforolot.com\/ca\/per-que-un-crm-es-important-per-a-molts-negocis\/","title":{"rendered":"Per qu\u00e8 un CRM \u00e9s important per a molts negocis"},"content":{"rendered":"\t\t
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Per qu\u00e8 un CRM \u00e9s important<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Si t’has preguntat per qu\u00e8 un CRM \u00e9s important per a moltes empreses a l’hora de vendre, aqu\u00ed ho entendr\u00e0s. \u00c9s un programa de gesti\u00f3 de relacions amb clients i possibles clients. Les sigles signifiquen \u00abCustomer Relationship Management\u00bb.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Coneix els teus clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Un CRM us permet tenir un registre de totes les compres que ha fet cada client, fins i tot pots anotar tots els productes pels quals cada client hagi mostrat inter\u00e8s o hagin demanat informaci\u00f3 i consell. Totes aquestes dades et permeten classificar i segmentar els clients pels seus interessos i inquietuds.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Empreses i particulars<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Hi ha el que s’anomena el B2B (Business to Business, de negoci a negoci) i el B2C (Business to Customer, de negoci a client), que vol dir que la teva empresa pot vendre productes o serveis a altres empreses o a particulars, i s\u00f3n dos tipus de client molt diferents, que cal saber separar i diferenciar de manera molt clara, i tractar la relaci\u00f3 de forma molt diferent.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Tamb\u00e9 possibles clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Els \u00abpresumptes clients\u00bb o leads s\u00f3n una s\u00e8rie de contactes els objectius dels quals \u00e9s intentar que es converteixin en clients teus. Aquests contactes per A o per B tamb\u00e9 els pots tenir entrats al CRM<\/a>. Aleshores, existeixen trucs i eines perqu\u00e8 aquests possibles clients es converteixin en clients, com per exemple enviar correus electr\u00f2nics amb ofertes i promocions.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Futur del CRM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les futures implementacions i novetats als CRM (que algunes ja s\u00f3n presents) serien per exemple en temes d’automatitzaci\u00f3 de tasques, per estalviar feina a l’usuari. Tamb\u00e9 la intel\u00b7lig\u00e8ncia artificial aplicada sobre el programa per aprendre sobre processos de venda, sobre els productes i clients. Finalment podr\u00edem afegir a la llista el big data i l’an\u00e0lisi de grans quantitats de dades de xarxes socials per trobar tend\u00e8ncies actuals.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Per\u00f2... quin CRM?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Hi ha molts CRM per\u00f2 a Inforolot treballem amb el Dynamics<\/a>, que pot ser un CRM sense m\u00e9s, o pot estar integrat dins d’un ERP complet, a m\u00e9s d’epoder integrar-se amb altres eines molt importants com l’Office, amb la qual cosa creiem que \u00e9s la millor opci\u00f3 del mercat avui dia.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Per qu\u00e8 un CRM \u00e9s important Si t’has preguntat per qu\u00e8 un CRM \u00e9s important per a moltes empreses a l’hora de vendre, aqu\u00ed ho entendr\u00e0s. \u00c9s un programa de gesti\u00f3 de relacions amb clients i possibles clients. Les sigles signifiquen \u00abCustomer Relationship Management\u00bb. Coneix els teus clients Un CRM us permet tenir un registre …<\/p>\n

Per qu\u00e8 un CRM \u00e9s important per a molts negocis<\/span> Llegeix m\u00e9s »<\/a><\/p>\n","protected":false},"author":1,"featured_media":11924,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_canvas","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-11935","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categorizar"],"yoast_head":"\nPer qu\u00e8 un CRM \u00e9s important per a molts negocis<\/title>\n<meta name=\"description\" content=\"Si t'has preguntat per qu\u00e8 un CRM \u00e9s important per a moltes empreses a l'hora de vendre, aqu\u00ed ho entendr\u00e0s.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.inforolot.com\/ca\/per-que-un-crm-es-important-per-a-molts-negocis\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" 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